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Return & Refund Policy

1. General

For hygiene and product-safety reasons, opened or delivered TCM health products, drinks and topical products are not eligible for change-of-mind returns or refunds.

2. Eligible Claims

We will arrange a replacement or refund in these cases:

  • Wrong item delivered
  • Missing item(s) in the parcel
  • Damaged in transit
  • Defective / expired product

3. How to Claim

Contact us within 3 days of receipt via WhatsApp 011-2833 3938 with your order number and photos / unboxing video. After verification we will arrange the replacement or refund.

4. Refund Method

Approved refunds are returned via the original payment method within 7–14 working days.

5. Exclusions

Promotional bundles, free gifts, and used / opened items without quality defects are non-returnable.

YKHANG TRADING SDN BHD (202301010877 / 1504798-M) · [email protected] · 011-5588 3938